AI in Society & Public Services

THE FOURTH PANEL. AI-infused government services are one of the key areas where citizens may first encounter and internalize the boons of AI. How do governments of the world realize the potential of AI for their citizens, either via public-facing services or in the background, strategically?

Questions to answer

  • How can current EU leadership and the incoming next generation of government leaders be ready for the challenges of steering governmental AI for public benefit?
  • How do Europeans governments contribute to a safer, more predictable and trustworthy digital environment in the AI Age for people and the economy?
  • What role can AI sandboxes play in operationalizing these objectives and where do we stand with them?
  • Considering the close proximity of the DSA and the AI Act, what is the right balance of partnerships and oversight between public authorities and large platforms, the forerunners of AI?

Participants

Andrea Halmos

Deputy Head of Unit, Unit B2 Interoperability, Directorate-General Informatics, European Commission

Her work includes the negotiation and implementation of the recently published Interoperable Europe Act, with particular focus on the role of interoperability on common European data spaces, AI in the public sector, GovTech and the digital transformation of local and regional administrations.

Kristel Kriisa

AI Project Manager, Estonian Information System Authority

Kristel is an adept educator with exceptional digital proficiency, passionate about AI and EdTech. She leads a project to support public sector organizations seeking to provide AI-based services. Her responsibilities include ensuring global visibility of Estonia's AI capabilities and contributing to Estonia’s third National AI Strategy.

Gianluca Misuraca

Executive Director of the Master on Artificial Intelligence in public services (AI4GOV)

Gianluca is founder and Vice President on Technology Diplomacy and International Relations of Inspiring Futures (IF), a global advisory consultancy in Strategic Foresight, Social Innovation and Digital Governance with headquarters in Lausanne and Seville.

George Tilesch

Founder & President, PHI Institute for Augmented Intelligence

George is a senior global innovation and AI expert, executive, and consultant, primarily in the transatlantic space. For over 20 years, he has been active as a cross-sector and cross-industry conduit between AI ecosystems worldwide and as a trusted advisor for world leaders.

Panel discussions

The panel discussion on 'Responsible AI in Digital Platforms, Telco & Media' focused on AI's role in these sectors and exploring strategies, challenges, and regulatory compliance. The panel comprised experts from Microsoft Spain, PHI Institute for Augmented Intelligence, OpenAI and T-Systems International.
The panelsists – who are internationally renowned AI experts – discussed AI's power as a constructive force but also potential threats and risks. The main focus was on creating awareness regarding AI safety and security, protecting vulnerable populations, particularly the youth, and the role of institutions and defense against AI misuse.
The world is nearing consensus on ethical AI, presaged by the anticipated EU AI Act. Questions of creating norms, operationalizing them, and establishing governance structures are central. Leaders are expected to understand AI policy, ethics, and communicate its implications effectively.

Speeches

The President of the National Media and Infocommunications Authority, emphasized the need for collaboration among researchers, developers, and decision-makers for ethical AI development and usage. While AI has great potential to enhance life quality and human efficiency, it also poses significant challenges, particularly with deepfake technologies eroding faith in digital reality. Koltay called for further exploration of the AI's legal implications, data protection, and vital ethical standards.
Prof. Dr. Olívia J. Erdélyi addressed the issue of AI regulation at the "Humans in Charge" conference, noting its current inconsistencies and suggesting the adoption of a risk-based approach like the EU's in the formulation of AI governance. She emphasized the importance of using consistent, scientific terminologies and developing regulations that technical staffs can accurately implement. Erdélyi also suggested AI governance could either be handled by a dedicated regulatory authority or multiple specialized agencies, provided there is coordination and expertise in AI and machine learning.
Maria Luciana Axente, a renowned AI ethics expert and advocate for children's rights, spoke at the "Humans in Charge" conference, focusing on child protection in the digital age. She explored the opportunities AI offers in education and health but warned of its darker side, including reducing human interaction crucial for childhood development. Axente highlighted notable efforts, such as UNICEF's "AI for Children" initiative, designed to answer emerging ethical questions around AI and children's safety.
At the "Humans in Charge - Steering the AI Age Responsibly" conference, George Tilesch, international expert and PHI Institute for Augmented Intelligence's founding president, emphasized on the convergence of technology, regulation and social inclusion in anticipation of AI Act's implementation. He expressed the vital need for proactive planning and hoped the conference’s insightful discussions would help Hungary prepare for its upcoming EU presidency.
Italian researcher and AI4GOV founder Gianluca Misuraca spoke at the "Humans in Charge" conference on AI governance and the vital role of the public sector. He emphasized the importance of managing AI's potential benefits and risks for public services and society. Misuraca noted government's role as AI regulator, user and facilitator, and highlighted the challenge of adopting AI in public services while protecting citizens, especially under uncertain outcomes. He also stressed the need to prepare the workforce for increased AI use.
As Data & AI Lead for Public Sector & Health at Microsoft Spain, he highlighted the need for collaboration between government and private sector in managing AI. He emphasised the transformative potential of AI. Sanchez underscored the importance of a cautious yet optimistic approach, referencing Microsoft's own AI regulation framework. He referenced Spain's progressive national AI strategy and the potential for other EU countries like Hungary to adopt the AI Sandbox model.
Brando Benifei, Italian Member of the European Parliament and co-rapporteur of the EU’s Artificial Intelligence (AI) Act, spoke live via video link to the conference participants. He said that the title of the NMHH conference “Humans in Charge – Steering the AI Age Responsibly” encapsulated perfectly what they wanted to achieve with the new Community legislation: a set of human-centred rules that allow strong human oversight, minimise risks and promote the reaping of the benefits.

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